Returns and Refunds is a provision provided by the respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Kindly refer to the respective item's applicable return/replacement policy on the product page for any exceptions to this returns policy and the table below.
| Category |
Returns Window, Actions Possible and Conditions (if any) |
| Lifestyle: Jewellery, Footwear Accessories, Travel Accessories, Watch Accessories, etc.. |
| Home: Pet Supplies & Rest of Home. (Except Home décor, Furnishing, Home Improvement Tools, Household Items) |
|
| 10 days |
| Refund or Replacement |
|
| Lifestyle: Watch, Winter Wear (Blazer, Sweatshirt, Scarf, Shawl, Jacket, Coat, Sweater, Thermal, Kid’s Thermal, Track Pant, Shrugs), etc... |
| 10 days |
| Refund or Replacement |
|
| Lifestyle: T-Shirt, Footwear, Sari, Short, Dress, Kid’s (Capri, Shorts & Tops), Men’s (Ethnic Wear, Shirt, Formals, Jeans, Clothing Accessory), Women’s (Ethnic Wear, Fabric, Blouse, Jean, Skirt, Trousers, Bra), Bags, Raincoat, Sunglass, Belt, Frame, Backpack, Suitcase, Luggage, etc... |
| 14 days |
| Refund or Replacement |
|
| Medicine (Allopathy & Homeopathy) |
| 10 days |
| Refund or Replacement |
|
| Home: Home Improvement Tools, Household Items, Home décor, Furnishing |
| 7 days |
| Refund or Replacement |
|
| Books (All books) |
| Sports Equipments (Racquet, ball, support, gloves, bags etc.) |
| Exercise & Fitness Equipments (Home Gym combos, dumbbell etc.) |
| Auto Accessories - Car and Bike accessories (helmets, car kit, media players etc.) |
|
| 7 days Replacement only |
| Free replacement will be provided within 7 days if the product is delivered in defective/damaged condition or different from the ordered item. |
| Please keep the product intact, with original accessories, user manual and warranty cards in the original packaging at the time of returning the product. |
|
| Toys (Remote controlled toys, Learning toys, Stuffed toys etc.) |
| Stationary (Pens, Diary notebooks, Calculators etc.) |
| Musical Instruments (Microphones & Accessories, Guitars, Violins etc.) |
|
| 10 days Replacement only |
| Free replacement will be provided within 10 days if the product is delivered in defective/damaged condition or different from the ordered item. |
| Please keep the product intact, with original accessories, user manual and warranty cards in the original packaging at the time of returning the product. |
| Non-Returnable - All Wind Instruments (Harmonicas, Flutes etc.) This item is non-returnable due to hygiene and personal wellness.In case these products are delivered in damaged/defective condition or different from the ordered item, we will provide a free replacement. |
|
| All Mobiles (except Apple & Google phones), |
| Electronics - (except Apple / Beats, Google, Realme, Samsung, JBL& Infinity, Epson, HP, Dell, Canon, MI Products (Tablets,Laptops, Smart Watches) |
| All Small Home Appliances (Except Chimney, Water Purifier, Fan, Geyser) |
| Furniture - Hammock Swing & Stool |
|
| 7 days Replacement only |
| In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit. |
| If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 7 days of delivery, you will be directed to a brand service Centre to resolve any subsequent issues |
| In any case, only one replacement shall be provided. |
|
| No Returns Products & Categories |
|
| Some products in the above categories are not returnable due to their nature or other reasons. For all products, the policy on the product page shall prevail. |
|
